While most organizations do not experience issues with ParentPulse emails being blocked or marked as spam, whitelisting helps prevent potential delivery problems.
This is especially important if you are:
- Distributing surveys to staff using your organization’s email domain
- Sending surveys to students on school-managed email accounts
- Relying on timely email notifications and reminders
Taking this step in advance can help avoid unnecessary delays or missed communications.
To ensure you receive emails from ParentPulse without interruption, we recommend asking your IT administrator or email service provider to whitelist our domains and mail server.
| What to Share with Your IT Team |
If you have an IT administrator or external vendor who manages your email system, please ask them to: Whitelist the following domains (including all subdomains):
Whitelist our dedicated mail server IP address:
If you’re not sure what this means, don’t worry — your IT team will. ? |
| What if we don't have an IT administrator? |
If you don’t have a dedicated IT administrator or email vendor, you can safely skip this step. Most email systems handle ParentPulse communications without any issues. If you have any questions or run into trouble, please reach out to our support team — we’re always happy to help! |
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