How to Enable Comments on Survey Questions

Created by Aoi Carle, Modified on Thu, 20 Nov at 1:21 PM by Aoi Carle

Our questions have always been a powerful way to gather quantitative insights on key areas of your school. Consider diving deeper into the “why” behind those scores by enabling comments on benchmark and custom questions.

This added layer of context helps you understand parent sentiment, identify themes, and take more informed action.

Understanding low or unexpected scores
Quickly see why parents rated an area lower than usual and identify specific concerns.
Highlighting what’s working well
Capture positive feedback tied directly to strong benchmark scores, helping you celebrate wins and share successes with your team.
Gathering context for year-over-year trends
When scores shift, comments help clarify what changed—whether it’s communication, staffing, programming, or something else.
Informing strategic decisions
Pairing numerical scores with written insights gives leadership a more complete picture when planning improvements.
Spotting emerging themes
Comments can reveal patterns—such as safety concerns or academic praise—that might not be obvious in the numbers alone.