Replying to Comments with Saved Responses

You might be surprised by how many opportunities there are to use them! Saved Responses are especially helpful for feedback that comes up frequently or follows a similar theme, such as:

• Positive feedback or praise: Quickly thank parents who share a compliment about a teacher, program, event, or their overall school experience.
  
  
• General suggestions: Acknowledge ideas and recommendations while letting parents know their feedback will be considered.
  
  
• Communication concerns: Respond to feedback about the frequency, clarity, or timing of school communications.
  
  
• Feedback that requires follow-up: Let a parent know their concern has been received and that the appropriate person will be following up.
  
  
• Issues already being addressed: Respond to recurring feedback about something your school is already aware of or actively working to improve.
  
  
• Operational feedback: Acknowledge common comments about carline, parking, arrival and dismissal, facilities, food service, or other day-to-day experiences.
  
  
• Academic feedback: Respond to general feedback about homework, curriculum, academic rigor, classroom communication, or student support while directing individual concerns to the appropriate school leader.

Saved Responses can help your team save time, communicate consistently, and make responding to a high volume of feedback much more manageable — while still making sure parents know someone is listening!

In this guide, we’ll share examples of Saved Responses you can use for different types of survey feedback — from positive shoutouts to concerns, suggestions, follow-ups, and everything in between!

Pro Tip: Think of Saved Responses as a starting point, not a script! Customize them to match your school’s voice and add personal context whenever you can. The goal is to make responding easier without making your responses feel automated. ?