How to Set Up Keyword Alerts

Keyword alerts help you stay aware of important or sensitive topics shared in parent survey responses. By setting up alerts for specific words or phrases, you'll be automatically notified when those terms appear in open-ended comments, allowing your team to review concerns promptly and respond appropriately.

This feature is especially helpful for proactively monitoring topics such as bullying, harassment, and safety—important concerns that may require timely attention—without needing to manually read every survey response.

• Start with high-priority terms
  Focus on keywords related to safety, well-being, or issues that may require timely attention.
  
  

• Avoid overly broad words
  General terms like “bad” or “problem” can trigger too many alerts and make it harder to spot what truly matters.
  
  

• Review and refine regularly
  Check alerts periodically and adjust your keyword list based on what you’re seeing and what’s most helpful.
  
  

• Have a response plan in place
  Make sure your team knows who reviews alerts and how to respond when sensitive topics are flagged.