How to Impersonate an Admin

The impersonation feature is a powerful tool for managing your ParentPulse account effectively! If you are the Primary Admin in ParentPulse, you have the ability to impersonate other admins that are part of your school’s account. This feature allows you to view ParentPulse exactly as another admin would, making it easier to:

• Troubleshoot issues
  If another admin is experiencing difficulties with their account, you can step into their view to identify the problem without needing to ask for screenshots or lengthy explanations.
  
  
• Train and support
  Walk new admins through the platform by viewing ParentPulse from their perspective and guiding them through workflows.
  
  
• Manage permissions
  Verify that admins have the correct access levels and make adjustments as needed.
  
  
• Ensure consistency
  Check that surveys, messages, and settings appear correctly for all admins without exchanging emails back and forth. 

• Only Primary Admins can use the impersonation feature.
  
  

• While impersonating another admin, you can see exactly what they see, which means any actions taken (such as replying to comments or adjusting survey settings) will be permanent and will appear as that user.
  
  

• Be sure to exit the other user’s account when you’re finished to avoid unintended actions.
  
  

• Have questions? Reach out to our support team!