Best Practices for Forwarding Comments

Modified on Wed, 19 Nov at 1:24 PM

The Comments feature in ParentPulse is a powerful tool that delivers immediate value during your pulse survey cycles. As responses come in, you can take prompt action by reviewing written feedback and fostering meaningful dialogue with your community. Beyond replying to comments, you also have the ability to involve colleagues by forwarding comments to the right people, helping your team act quickly and effectively.

Forwarding comments is especially useful for sharing teacher or staff shout-outs or addressing feedback that requires input from a specific team member. Whether highlighting praise or addressing a challenge, forwarding comments allows you to tap into your team’s collective expertise!

When done thoughtfully, it drives meaningful change and reinforces a culture of collaboration. Below are our best practices for forwarding comments!

Best Practices for Forwarding Comments

Provide Context	When forwarding a comment, include a brief explanation of why you’re sharing it and what action you hope will follow. “This parent raised a great point about our drop-off procedures. Can we discuss potential solutions at our next staff meeting?” Providing context helps recipients understand the importance of the feedback and feel empowered to act. Research shows that clarity and context in communication increase responsiveness and improve team problem-solving.
Highlight Positive Comments	Forwarding isn’t just for challenges, celebrate wins, too! Sharing positive feedback or shout-outs can boost morale, reinforce desired behaviors, and increase engagement. “A parent shared that they’re impressed with the kindness and patience of our front office staff. Great work, everyone!”
Keep It Professional and Constructive	If a comment contains critical feedback, frame it as an opportunity for growth. Avoid forwarding emotionally charged or negative messages without first considering how to present them constructively. “A parent expressed concerns about the clarity of our weekly updates. Can we brainstorm ways to improve communication?” Constructive framing encourages collaboration rather than defensiveness and helps teams focus on solutions.
Choose the Right Recipients	Send comments to the team members best positioned to act on them. Targeted sharing ensures the right people see the feedback and can take effective action. Curriculum feedback → Principal or dean of academics Operational suggestions → Administrative staff
Follow Up	After forwarding a comment, check in with recipients to see how they’ve addressed the feedback. Following up maintains momentum, reinforces accountability, and demonstrates commitment to both celebrating wins and resolving concerns.