How to Reply to Surveys Without Comments

Even when a survey response doesn’t include a written comment, you might still want to follow up—whether it’s to say thank you, ask a clarifying question, or simply keep the conversation going.

With ParentPulse, you can reply to any survey submission, even if the respondent didn’t leave a comment. This gives you the flexibility to:

• Acknowledge their feedback
  Send a quick “Thank you!” to show you value their time.
  
  

• Request clarification
  If their score suggests something might need attention, you can follow up to better understand their experience.
  
  

• Share helpful information
  Provide resources, updates, or answers to questions implied by their response.
  
  

• Build relationships
  Maintain an ongoing, personal connection with families, even when they don’t type anything in the comment box.