How to Change Your Primary Admin
ParentPulse makes it easy for teams to collaborate on survey creation and data analysis. As your team settles into a rhythm and defines how ParentPulse fits into your workflow, you may find that it’s time to transfer the primary admin role to someone else.
The primary admin usually acts as your "air traffic controller"—the person who frequently logs into ParentPulse, oversees survey cycles, and keeps a pulse on comment management. If you’re the current primary admin and need to pass the baton, follow these simple steps.
How to Assign a New Primary Admin
Step 1: Log into ParentPulse
Go to the ParentPulse login page and sign in with your admin credentials.
Step 2: Navigate to the Admins Page
From any page in ParentPulse, click on “Admins” in the left-hand navigation menu.
Step 3: Assign a New Primary Admin
Find the user you’d like to promote to primary admin.
Under the "Primary" column, click their purple “No” button.
A pop-up will appear asking you to confirm the change. Click “Yes” to proceed.
If needed, refresh your page to ensure the update is reflected properly.
Important Note
⚠️ Once you transfer primary admin access, you will no longer see the “Primary” column or the purple buttons for making changes. Only the new primary admin will have this control.
Need Help?
If you don’t see the option to change the primary admin or run into any issues, reach out to our support team at support@parentpulse.com. We’re happy to help!