Forwarding Comments: Best Practices
The Comments feature in ParentPulse is a powerful tool that delivers immediate value during your pulse survey cycles. As survey responses come in, you can take prompt action by reviewing written feedback and fostering meaningful dialogue with your community. Beyond replying to comments (which we’ve shared best practices for), you also have the ability to involve your colleagues by forwarding comments to the right people.
Forwarding comments is particularly valuable for sharing responses to teacher and staff member shout-outs or for addressing feedback that requires input from a specific team member. Whether you’re highlighting praise or drawing attention to a challenge, forwarding comments allows you to tap into your team’s collective expertise. If you’re new to this feature, you might wonder how to frame the information, provide context, or ensure a productive follow-up. When done thoughtfully, forwarding comments drives meaningful change.
Here are our best practice recommendations when forwarding comments:
Provide Context
When forwarding a comment, include a brief explanation of why you’re sharing it and what action you hope will follow. For example: “This parent raised a great point about our drop-off procedures. Can we discuss potential solutions at our next staff meeting?” Providing context ensures the recipient understands the importance of the feedback and feels empowered to act on it.
Highlight Positive Comments
Don’t just forward challenges—celebrate the wins, too! Sharing shoutouts or positive feedback can boost morale and show appreciation for team members. For instance: “A parent shared that they’re impressed with the kindness and patience of our front office staff. Great work, everyone!”
Keep It Professional and Constructive
If a comment contains critical feedback, frame it as an opportunity for growth. Avoid forwarding emotionally charged or negative messages without first considering how to present them constructively. For example: “A parent has expressed concerns about the clarity of our weekly updates. Can we brainstorm ways to improve communication?”
Choose the Right Recipients
Send comments to the team members who are best positioned to address them. For instance, feedback about the curriculum should go to your principal or dean of academics, while operational suggestions might be directed to administrative staff. Targeted sharing ensures the right people see the feedback and can take appropriate action.
Follow Up
After forwarding a comment, check in with the recipient to see how they’ve addressed the feedback. This not only keeps the momentum going but also demonstrates your commitment to resolving concerns and celebrating wins.
By sharing feedback thoughtfully and purposefully, you’re championing an environment of collaboration, transparency, and continuous improvement.